Subscription Methods
A One-Off Delivery:
You will receive 10 items in the subscription box at once.
Monthly Delivery:
The first box you purchase will be sent out within 2-3 days of placing your order, and you will receive the remaining boxes for the following months. Your parcel is expected to arrive around the 20th of each month.
Subscription Box
FAQs
In essence, the Advanced kit encompasses a greater variety of higher-value products compared to the Basic kit. Specifically, the advanced puzzle and mix subscription package ensures the inclusion of a 3D pinball product. However, it's worth noting that the Basic kit still offers plenty of excitement and enjoyment.
Orders received within the current month will have their first box shipped out within that same month, followed by subsequent shipments between the 1st and 10th of each month thereafter
You can contact us in time by email service@robotime.com and we will change the address for you, but for gifts that are already on the way, the address cannot be changed. So We hope you get in touch with us in time. Once the address has been changed, we will notify you by email.
If you do not receive our successful address change email within 2 working days, please contact us through the official facebook account
Yes. During the ordering process, be sure to fill in the correct address and contact information you need to ship to.
Available countries：
United States, United Kingdom, Germany, France, Italy, Spain, South Africa, Peru, Colombia, Cyprus
North America: Canada, Mexico
Europe: Netherlands, Belgium, Norway, Bulgaria, Slovakia, Denmark, Bosnia & Herzegovina, Moldova, Iceland, Latvia, Malta, Austria, Greece, Hungary, Slovenia, Montenegro, Romania, Albania, Estonia, Andorra, Monaco, Czech Republic, Croatia, Greenland, Vatican City, San Marino, Åland Islands, Liechtenstein, Finland, Ireland, Lithuania, Luxembourg, Poland, Portugal, Sweden, Switzerland
Oceania: Australia, New Zealand, Nauru, Kiribati, Samoa, Cook Islands, Fiji
South America: Brazil, Uruguay, Chile, Paraguay, Argentina, Guyana, French Guiana
Asia: Singapore, Philippines, Malaysia, Brunei, South Korea, Taiwan, Thailand, India, Saudi Arabia, United Arab Emirates, China, Georgia, Uzbekistan, Jordan, Armenia, Pakistan, Lebanon, Qatar, Indonesia, Kuwait, Macao SAR, Tajikistan, Hong Kong SAR, Israel, Japan, Turkey, Vietnam
Africa: Egypt, Algeria, Mayotte
Yes, we can provide you 20% OFF coupon code, code:BOX20
Note: We do not accept any other discounts used for subscription box.
For customers who have participated in the subscription activity for more than 6 months (including 6 months) (that is, customers who have received more than 6 packages (including 6 packages). We are sorry that we cannot arrange cancellation for you at the moment.
For customers who have participated in subscription activities within 6 months, that is, customers who have received less than 6 packages (excluding 6 packages). We will arrange a 50% refund of the subscription fee for you
For the time being, we do not accept refunds/returns due to subjective reasons. Because everyone is an independent individual, they have different preferences. We cannot guarantee that every surprise sent every month will satisfy every customer. I'm so sorry that the received item cannot be returned.
