Robotime Subscription Box - 3D Wooden Puzzle | Robotime Online

Robotime Subscription Box - 3D Wooden Puzzle

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Frequently Asked Questions
Do you offer free shipping?

Yes, we offer free worldwide shipping for orders over 65 USD.

Where can I get & how to use coupons?

Where can I get coupons: We will hold some events on our website, and the corresponding coupon codes will be displayed on the Banner on the home page, or below the product price by clicking ‘Get’. You can also subscribe to our emails or follow our social media accounts, and we will send you coupons from time to time.

How to use coupons: Fill in the coupon code on the checkout page and click ‘Apply’. Please note that some of the sales cannot be used at the same time with certain coupon codes.

When can I receive my orders?

The Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

Standard Shipping (available worldwide):
Shipping Time: 3 - 8 Business Days

Express Shipping (available in 6 countries):
Shipping Time: 2 - 3 Business Days

(Free shipping over $65)

To learn more about our shipping policy, please click here.

What if I want to return my order?

No problem! We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.

If you receive a damaged product, do not throw away the packaging. Please contact us immediately at We will deal with it without a doubt.

To learn more about our return policy, please click here.

What if some parts are broken or lost?

We offer part replacement service. Please click here to learn more about how to apply for it.

The subscription box contains a total of 10 wooden puzzles. There is a chance to win a new product of the month. You can choose between monthly delivery or a one-off delivery.

If you choose "A One-Off Delivery", You will get 10 subscription boxes at once. If you choose the monthly delivery, the first box you purchase will be sent out within 2-3 days of placing your order, and you will receive the remaining boxes for the following months (except July and August). Your parcel is expected to arrive around the 20th of each month.

After placing the order, please contact the customer service email( in time and let us know the product number/names of the puzzles you already have to avoid you receiving duplicate products.