Contact Us

If you need any help, please fill out the forms or follow the instructions below according to your needs, we have dedicated customer service to assist you.

I have a question about my order

I need replacement parts

If during the assembly, one of the parts breaks, we offer part replacement service.

Please fill out this form and we will contact you within 2 working days of receiving the form.

I need help with my puzzle

*Note: After placing your order, you will receive a confirmation email. If you don’t see it in your inbox, please check your spam folder.

For order history, simply log in to your ROBOTIME account.
If you have any other questions, please or email us.
Pre-sales customer support & business cooperation: business@robotime.com.
After-sales customer support: service@robotime.com.
Kindly note that we are only able to provide after-sales service within 3 months after the package has been delivered. Thank you for your understanding.