Frequently Asked Questions

ORDERING

 

1.  Can I change my order ?

      When you click ‘Proceed to Checkout’ you can add/remove items. After you have completed the checkout process and payment method, you can no longer make any changes.

2.  Can I cancel my order ?

       Please contact us immediately and include your order number. Ability to cancel an order will depend on the order’s shipping status.

3.  What do I do if I receive a faulty item in my order?

       As soon as you discover a fault, please contact us with:

▪ Your order number;
▪ The faulty item’s name and number;
▪ A description of the fault.

We’ll get back to you within 1 working day.

 

PAYMENT

1.  How can I pay for my order?

     We use Paypal as our payment channel.
However, non-Paypal buyers can choose "Pay with debit or credit card" in Paypal to pay by credit card wihtout opening a Paypal account.


 

SHIPPING & DELIVERY

 1. How much do I pay for the shipping fee?

      Please refer to the table below: 

Destination

Service

Shipping Cost

Delivery

US

DHL Express

purchase over 49usd--Free Delivery

purchase below 49usd--calculated at checkout

Rest of the World

DHL Global Mail

purchase over 49usd--Free Delivery

7-14working days

purchase below 49usd--calculated at checkout

DHL Express

calculated at checkout

4-5working days

All shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected for a particular order.

2. Will my parcel be charged customs and import charges?

 Unfortunately we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred.

 

RETURN

 1. I bought your product from your retailer. Can I return it to you directly?

 The items you bought from our retailer cannot be returned to us, please contact our retailer directly. We only accept retailer's returned items and the items sold on this on-line shop.

 

More Questions? Please feel free to contact us