ORDERING

 

1.  Can I change my order ?

      When you click ‘Proceed to Checkout’ you can add/remove items. After you have completed the checkout process and payment method, you can no longer make any changes.

2.  Can I cancel my order ?

       Please contact us immediately and include your 4 digit order number. Order cannot be cancelled once it is sent out. If you want to cancel please contact us immediately once you place order. 

3.  What do I do if I receive a faulty item in my order?

       As soon as you discover a fault, please contact us with:

Your order number;
The proof of the faulty item and its name;
A description of the fault.

We’ll get back to you within 3 working day.

 

PAYMENT

1.  How can I pay for my order?

     We use Paypal as our payment channel.
However, non-Paypal buyers can choose "Pay with debit or credit card" in Paypal to pay by credit card wihtout opening a Paypal account.

2.  Which currency does the website use?

Prices shown on robotimeonline.com are all in US dollars. Your payment will proceeded in US dollars.
 

SHIPPING & DELIVERY

 1. How long does the shipping take?

 *Shipping Under COVID-19 Virus
Due to COVID-19 Virus, we can only provide a standard shipping with estimated time of 1 or 2 months. US routes and many other countries are severely blocked up. Medical resources are prior to other pacakges. We understand your impatience while waiting. But we hope you all to be safe and sound.

Please consider twice before you place the order. If you want to cancel the order please do within 2 days BEFORE it is sent out. After it is shipped, we cannot accept requirement of refund. 

+Standard Shipping

  • Normally it takes 1-2 working days to process the order and additional 7-15 days for shipping. For some districts it may take longer time.
  • During peak seasons (like Mother’s Day & Christmas) shipping can take additional 3-4 working days.
  • Discount codes are not eligible for shipping fees. But we provide free shipping for orders over $65.

 

    +Expedited Shipping

    • It normally takes 4-7 days for expedited shipping. For some districts it may take longer time.
    • During peak seasons (like Mother’s Day & Christmas) shipping can take additional 1-2 working days.

    All shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected for a particular order.

    2. Will my parcel be charged customs and import charges?

    Unfortunately we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees therefore are not responsible for any customs fees that may be incurred.

     

    RETURN

     1. I bought your product from your retailer. Can I return it to you directly?

     The items you bought from our retailer cannot be returned to us, please contact our retailer directly. We only accept retailer's returned items and the items sold on this on-line shop. You can also know more about returns and refund on our refund policy.

     

    More Questions? Please feel free to contact us