For the time being, we do not accept refunds/returns due to subjective reasons. Because everyone is an independent individual, they have different preferences. We cannot guarantee that every surprise sent every month will satisfy every customer. The received item cannot be returned.

But if you leave contact email, within 3 days after you ordered, we will send email to inquire about the style of the dollhouses or puzzles you already have, and we will avoid sending duplicates.

If you have purchased before, you can provide the photo, and we will provide a 20% coupon, which can be used next time you shop on the website.

We will send out the BOX of that month on 1-5 (working day) of each month. Usually, the customer will receive it around 20th of each month. In case of holidays, the delivery time may be delayed by 2-5 days.

For example, if you subscribe on February 8. Your first box will be sent before March 5 and you will receive it around March 20. Your last box will be sent out between February 1 and 5 next year and will be received around February 20 next year.

If you subscribe on February 2nd. Your first box will be sent before February 5th and you will receive around February 20th. Your last box will be sent between January 1 and 5 next year and you will receive it around January 20.

You can contact us in time by email service@robotime.com and we will change the address for you, but for gifts that are already on the way, the address cannot be changed. So We hope you get in touch with us in time. Once the address has been changed, we will notify you by email.
If you do not receive our successful address change email within 2 working days, please contact us through the official facebook account

Yes. During the ordering process, be sure to fill in the correct address and contact information you need to ship to.

Available countries now: United States, Belgium, Bulgaria, Australia, United Arab Emirates, Singapore, South Korea, New Zealand, Canada, Norway, Czechia, Finland, France, United Kingdom, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine, Egypt, Estonia, Peru, Denmark, Greece, Hungary, Latvia, Luxembourg, Japan, Macao SAR, Saudi Arabia, Thailand, Austria, Malta, Mexico, Argentina, Bolivia, Brazil, Chile, Ecuador, Guyana, Paraguay, Uruguay, Romania, Jordan, Israel, Philippines, India, Indonesia, Lebanon, Malaysia, Pakistan, Qatar, Russia, Tajikistan, Uzbekistan, Yemen, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Croatia, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Lithuania, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Slovakia, Slovenia, Svalbard & Jan Mayen, Vatican City, Algeria, Liberia, Somalia, Sudan, Costa Rica, Guatemala, Haiti, Honduras, Panama, Caribbean Netherlands, Colombia, Falkland Islands, French Guiana, Suriname, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia

Yes, we can provide you with a coupon of $20, code:box20

For customers who have participated in the subscription activity for more than 6 months (including 6 months) (that is, customers who have received more than 6 packages (including 6 packages). We are sorry that we cannot arrange cancellation for you at the moment.

For customers who have participated in subscription activities within 6 months, that is, customers who have received less than 6 packages (excluding 6 packages). We will arrange a 50% refund of the subscription fee for you